|job type||Permanent / Permanent|
|skills||Project Management, Employee Engagement, Surveys, Client Management|
|salary||£45000.00 - £50000.00 per annum|
Operations & Client Manager
This newly created role will ultimately be responsible for the smooth running of all client projects. You will be required to develop and maintain close relationships with clients, consultants and internal employees to anticipate and resolve any issues.
The company supplies a number of large clients with a platform that distributes surveys, diagnostics and organisational toolkits - and will be required to manage the set-up, project management and roll out of any new products to these clients. It therefore requires the manager to have a technical background and a working knowledge of analytical approaches, which will vary between client implementations.
The successful person will build on their data and analytical skills to help identify further opportunities for the business.
You will set up a number of internal processes and approaches in the early stages of the role, and build to expand the infrastructure. Initially working on your own, you will be required to recruit and manage a small number of analysts and project support staff in time.
The role will be predominately home based, however in the early stages, there will be a requirement to travel to London & Reading to be trained in the platform, products and services, clients and current and future projects. There may also be requirements in the future to travel to client sites. As this role will be home based in the early stages, it is crucial that they are self driven and proactive, with highly developed attention to detail and focus on outcomes.
Having line management responsibility for a growing team and overseeing processes with hands on technical work, and client facing relationship management, this role is seen as being critical to the business growth in the coming years.
Based in London, our client is a major supplier of survey and organisational decision tools and services based on its propriety software platform. Their client base is predominately with Corporate organisations and due to a year on year increase in demand for it's products and services, now needs an experienced Operations Manager to deliver exceptional customer service to our clients.
Reporting to the Engagement Director, the Operations Manager will ultimately be responsible of all aspects of the operational running of the client projects - from scoping and, technical set up through to managing project implementations and ongoing support while maintaining good client relationships.
Day to day you will:
Manage day to day client relationship and queries
Create and manage internal processes
Responsibility to manage all project planning
Implementation of client technical platforms
Provide helpdesk cover
Supporting the Client Consultants
Ability to manage a team (in future)
Skills you will have:
Project and program management
Strong Windows/Mac and Excel skills
Experience with sophisticated applications
Training & Qualifications
Project Management qualification
QA certified (preferred)
Distributed working tools - Office 365, Group Chat, Sharepoint
Analytical tools (preferred) - e.g. SPSS, Spotfire, Tableau or equivalent
You will be:
Passionate and self driven
Strong project management and track record
Experience of delivering to deadlines
Ideally 5 years+ experience working with large and SME companies
Experienced in analysing and understanding complex technical data
Excellent problem solving and ability to work under pressure
Salary & Benefits £45-£50k base salary
25 days annual leave
Location & Travel Home based/Berkshire with travel to both Reading and London offices. To apply in confidence please send your CV to Ian Weatherup and I will be in contact with you shortly to discuss your interest in this opportunity.